Coverart for item
The Resource Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior, by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, and, David Maxfield

Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior, by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, and, David Maxfield

Label
Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior
Title
Crucial accountability
Title remainder
tools for resolving violated expectations, broken commitments, and bad behavior
Statement of responsibility
by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, and, David Maxfield
Creator
Subject
Language
eng
Member of
Has edition
Cataloging source
DLC
http://library.link/vocab/creatorDate
1946-
http://library.link/vocab/creatorName
Patterson, Kerry
Index
index present
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/subjectName
  • Interpersonal confrontation
  • Interpersonal communication
  • Interpersonal relations
  • Communication in management
  • Communication in organizations
Label
Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior, by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, and, David Maxfield
Instantiates
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier MARC source
rdacarrier
Content category
text
Content type MARC source
rdacontent
Contents
Choose what and if : how to know what conversation to hold and if you should hold it -- Master my stories how to get your head right before opening your mouth -- Describe the gap : how to start an accountability conversation -- Make it easy : how to make keeping commitments (almost) painless -- Make it motivating : how to help others want to take action -- Stay focused and flexible : what to do when others get sidetracked, scream, or sulk -- Move to action : what to do after an accountability conversation -- Agree on a plan and follow up : how to gain commitment and move to action -- Put it all together : how to solve big, sticky, complicated problems -- The twelve "yeah-buts" : how to deal with the truly tough
Edition
2e edition.
Extent
pages cm
Isbn
9780071830607
Isbn Type
(alk. paper)
Lccn
2013006224
Media category
unmediated
Media MARC source
rdamedia
System control number
(OCoLC)830992508
Label
Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior, by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, and, David Maxfield
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier MARC source
rdacarrier
Content category
text
Content type MARC source
rdacontent
Contents
Choose what and if : how to know what conversation to hold and if you should hold it -- Master my stories how to get your head right before opening your mouth -- Describe the gap : how to start an accountability conversation -- Make it easy : how to make keeping commitments (almost) painless -- Make it motivating : how to help others want to take action -- Stay focused and flexible : what to do when others get sidetracked, scream, or sulk -- Move to action : what to do after an accountability conversation -- Agree on a plan and follow up : how to gain commitment and move to action -- Put it all together : how to solve big, sticky, complicated problems -- The twelve "yeah-buts" : how to deal with the truly tough
Edition
2e edition.
Extent
pages cm
Isbn
9780071830607
Isbn Type
(alk. paper)
Lccn
2013006224
Media category
unmediated
Media MARC source
rdamedia
System control number
(OCoLC)830992508

Library Locations

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